# Troubleshooting ### The overall volume is low, or no sound is heard - Are headphones or a loudspeaker connected to the instrument? - Check if the volume knob is turned to low position or if there is a low volume setting at the interface. - When the status icon light is ORANGE, the instrument loading or updating a scale. During this time sound is muted. - When there is no light, the instrument is switched off. ### The instrument does not turn on - The battery is exhausted, connect the charger. ### The instrument does not turn off - The instrument needs about 30 seconds to completely turn off. The instrument checks the firmware and scale updates when it is going to turn off, this is indicated by blinking RED and GREEN light on the bottom panel. It will turn off automatically when it is done. ### The instrument is automatically turned off - It is normal behaviour, if you are not using the instrument for a while. (The duration is adjustable on the interface.) ### The instrument can’t connect to WiFi hotspot - Check the interface hotspot configuration to match the hotspot name / password. - The instrument has to be turned on. - Check the signal strength of your WiFi hotspot. The ideal frequency is 2.4 GHz. - Try switching off the instrument and back on again. - If you used the WPS button and the Mutant shows COULDN'T CONNECT USING WPS, press the router's WPS button again within its own time window and repeat the three presses on the instrument. ### The interface says the instrument is offline - The banner "NEOTONE is offline. Go online to apply changes!" means the instrument has not checked in with the interface. It must be turned on and connected to WiFi. Hold the ding for 5 seconds and hit tonefield 9 to connect. ### A recording does not start - The instrument's internal storage is low: fewer than 4 GB free. - Your recording space on the server is full: delete recordings in the Audio Recording menu. - Recordings saved on the instrument are waiting to be uploaded: open the Audio Recording menu and choose Upload now, or wait for the upload in progress to finish. ### The firmware update is not installed - The Instrument menu shows "Update disabled due to low battery!" when the battery is below 15% and the charger is not connected. Connect the charger and turn the instrument off, since updates are downloaded at shutdown. - Check that Updates is enabled in the Instrument menu.